An Annoying Call

While enjoying reading my new book on the shelf; "The Everything Personal Finance Book" (a gift), I received a phone call from a lady who claimed that she made the call from Celebrity something (Celebrity Card I guess). I tried to reconfirm with her about her company cos I was thinking that she called from Celebrity Fitness (who knows!). From the moment I answered the call, I smelled something fishy especially the way she spoke and introduced herself. It sounded very unprofessional and unethical from someone who claimed to make the call from a private company. If you always or ever receive any calls from corporate sectors, you know how polite they are while communicating to you as you can feel warm and nice to talk to. I'd personally encourage this lady to join my communication class cos I do cover the topic of 'Using the telephone/Telephone Etiquette'. Please ask my students (a private uni in KJ) or much better if she got time to join my class on Business Communication (I cover almost everything!)

This uneducated lady with non standard Bahasa Melayu command started the conversation by asking me whether I'm currently using any credit cards. I answered yes for that question. Then, she asked me from which banks my cards are issued? Excited with the question, I answered confidently that I have cards from all banks that operating in Malaysia; local and international bank. She didn't satisfy with me and asked me again the same question. Again, I gave the same answer but added that I have cards from all banks in Malaysia except Al-Rajhi Bank, the biggest Islamic banking from Saudi Arabia. Honestly, I don't think the lady ever heard about Al-Rajhi Bank. So pity for her! Read more please before making any calls!!

Then, she asked me whether I ever received any such calls before and promptly I answered; "Yes and all the calls really annoyed me!" So satisfied! Shame on her and all irresponsible operators who try to cheat innocent people like me. She got so angry with my answer and replied to me that I should terminate my phone line if I don't feel of answering her call. Well, I'm a consumer and I have my rights!! Who are you to ask me doing so?? Seriously, I feel so annoyed and her call was the second I received this week. I really can't understand how they manage to get our numbers and I do hope that all the mobile operators in Malaysia (only three) take immediate and prompt action against those who misuse the technology.

After few minutes nagging, she put a stop and hung off the phone. Seriously, I felt pissed off but too pity cos she is a Malay lady who supposed to be more polite and well-mannered. Maybe this is the new way to communicate in the 21^st Century…maybe. Let us ponder.